Our responsibilities on receipt of return
Once we have received your returned order, we will review and inspect the items within 7 working days. If the order is returned as per the conditions outlined above, then we aim to refund you (minus any restocking fees) within a further 7 working days.
Where items are returned where the condition is deemed in a state where they cannot be resold, one of our team will contact you to discuss how we will proceed.
Shortages & Damages
All orders will be complete with a detailed invoice, either within the consignment or sent to you electronically.
On receipt of the order, it is essential to check the consignment against the original invoice.
In the event of ordering items which are out of stock or on back order, we will highlight these and these will then be shipped when they are back in stock.
Where products are damaged, please take photos of the damage for use as evidence and send these to us, either electronically or via a file sharing platform.